9 Call Quality Jobs in Mandaue City
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Quality Manager IntouchCX - Cebu and training to support superior performance Responsible for the effective selection, development, supervision, evaluation and training of direct reports Perform routine audits and track call performance Become 30 days ago
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Quality Assurance Team Lead -Y35 Neksjob - Cebu, Cebu : Monitor and evaluate the quality of inbound/outbound calls, emails, chats, and other customer interactions to ensure adherence to quality standards. Document quality issues, trends, and performance measures 25500 More than 30 days ago
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CSR Metacom Solutions, Inc. - Cebu City, Cebu or other departments as needed Maintain a positive, empathetic, and professional attitude toward customers at all times Meet or exceed performance metrics such as call quality, response time, and customer 19000 27 days ago
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Universal Trainer Datamatics Careers- Philippines - Cebu, Philippines ) when not training a batch. Phone time may increase or decrease depending on evaluation and business/project needs. Calls will be audited by the quality team. As an SME for the project, the trainer More than 30 days ago
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Alorica Cebu - Experienced BPO QA Supervisor JobsAvenuePH - Cebu, Cebu ) Supervisor to lead our QA team in monitoring, evaluating, and enhancing customer interactions. This role ensures that our call center operations meet high-quality service standards while driving continuous 35000 More than 30 days ago
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Call Center Representative Accenture - Cebu - Cebu, Philippines in the database. Meet or exceed performance metrics, including call quality and response times. Collaborate with team members and supervisors to improve processes. More than 30 days ago
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Customer Service Representative / Customer Service / Concentrix Polaris Careers - Cebu, Philippines calls to appropriate departments or specialists. Data entry: Accurately record customer interactions, details of inquiries, and resolutions in the CRM system. Quality assurance: Adhere to call center More than 30 days ago
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Customer Service Representative y4 Neksjob - Cebu, Cebu , ensuring a high standard of call quality and quantitative performance. - Provide effective solutions to customer issues, ensuring timely and satisfactory resolution. - Maintain professionalism and empathy More than 30 days ago
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Hiring Call Center Agent At Concentrix Cebu Lexie Staffing & Business Consulting - Cebu, Cebu details into the company database. Meeting performance metrics: Maintaining call quality standards, adhering to call handling times, and achieving sales targets. Staying updated on company policies 23000 More than 30 days ago
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