25 Call Quality Jobs in Cebu City
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Quality Team Lead (CEBU) Cebu City, Central Visayas, Philippines Supervisors/Team Leaders (Call Centre & Customer Service) Experience in transactional quality of telecom BPO Drive process improvement and other quality tools for process performance measurement 3 days ago
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Customer Support Associate | Cebu Accenture Inc - Cebu City : Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed Undisclosed 18 days ago
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Team Leader Cebu City, Central Visayas, Philippines in Microsoft Office Suite (Word, Excel, PowerPoint). Flexibility to work in shifts, including evenings, weekends, and holidays, as needed. Experience in training and development of call center agents. Knowledge 18 days ago
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Senior Operations Manager Cebu City, Central Visayas, Philippines contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct 8 days ago
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Operations Manager BEST CAREERS AND OPPORTUNITIES - Cebu, Cebu service metrics etc.) - Set direction for the team, track progress against targets through regular cadence calls and course correct as required * Drive the focus of the team on quality and adherence 45000 26 days ago
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Operations Manager Cebu City, Central Visayas, Philippines contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct 8 days ago
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Training Specialist (Cebu) Cebu City, Central Visayas, Philippines and/or special projects as necessary Identify training needs and organize training interventions to meet quality standards Secondary Responsibilities: Evaluate employees through call listening, side-by-side, live 2 days ago
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Customer Service agent Neksjob - cebu, Cebu ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion. Qualifications: Work Background/Experience in General: Must be open to BPO 30000 More than 30 days ago
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Director of Service Delivery Management Cebu City, Central Visayas, Philippines is on effective coaching, customer care, quality management, workforce planning, recruiting, and training. Performance metrics include quality, attendance, call efficiency, high conversion rates, staffing 4 days ago
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Customer Service Representative | Financial Account Cebu City, Central Visayas, Philippines professional techniques to generate additional revenue via retail, credit, and/or product marketing; Comply with over-all call quality standards; Adhere to Schedule and Time on System, follow Company Rules 9 days ago
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