19 Call Center Quality Assurance Jobs
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Team Leader Cebu City, Central Visayas, Philippines and prioritize multiple tasks in a fast-paced environment. Experience with workforce management tools, CRM systems, and call center software. Excellent problem-solving and decision-making skills. Proficient 2 days ago
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Quality Assurance Manager Philippines assurance and development of call center personnel in the areas of client deliverables and expectations including product information, sales, and customer service. Responsibilities You are expected to deliver 8 days ago
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Call Center Manager - Remote Work Pushkart.ph - PH performance goals are met. 2. Develop and implement strategies to improve call center operations, including training programs, performance metrics, and quality assurance initiatives. 3. Monitor call center KPIs ₱73073/monthly 17 days ago
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Customer Experience/Quality Assurance Manager (QC Sites) Quezon City, Metro Manila, Philippines : Oversees call center quality assurance programs. Establishes standards governing customer interactions, implements screening programs to monitor those interactions, and designs training programs that correct 19 days ago
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Vice President for Quality Quezon City, Metro Manila, Philippines 2-3 years of call center QA experience · Willing to work on a night shift schedule · Willing to work on-site in Alabang"We request your consent to collect, process, and share your personal data 12 days ago
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Director of Service Delivery Management Continuum Global Solutions - 6000 Cebu, PH effective internal Quality Assurance (QA) programs fostering continuous improvement and client expectations Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical 18 days ago
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Service Quality Analyst Philippines duties as assigned What are the required qualifications for a Service Quality Analyst? At least 3 years of experience in quality process improvement, quality assurance, or equivalent, preferably 8 days ago
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Call Centre Manager Philippines new opportunities for team • KPI management (self and team) to ensure targets are met • Quality assurance to enhance the customer experience • Qualifying appointments made • Effectively collaborate 5 days ago
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Senior Quality Manager - Black Belt RSD Human Resources Management Consultancy - CEBU, Cebu Improvement Audits - All other reasonable duties, as assigned Qualifications: - BS/BA MIS/Business or advanced degree and equivalent work-related experience - Minimum of 10 years of experience in call center 300000 More than 30 days ago
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Customer Support Specialist - Davao City Davao City, DAVAO REGION, Philippines contact center in 1998. We rapidly grew our vertical market expertise and language capabilities, specializing in call center and BPO services, multilingual support, software development, quality assurance 9 days ago
Top locations
- Quezon City (8)
- Cebu City (5)
- Davao City (5)
- Iloilo City (4)
- Angeles City (1)
- Manila (1)
- Mandaluyong City (1)
- Pasig City (1)