6 Assurance Agent Jobs in Manila
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Team Leaders — Financial Services Manila, Metro Manila, Philippines RESPONSIBILITIES Effectively provide support to program customers Serve as the main liaison between the client and the team Take the role of primary Quality Assurance Analyst in some cases by: Handling agent 13 days ago
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Customer Experience Supervisor Manila, Metro Manila, Philippines and initiatives (e.g. aligning a common cross-country approach for customer and clerk support agent quality assurance ratings), seek for optimization of resources (e.g. creating guidance documents from the tools 13 days ago
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Quality Specialist Offshore Business Processing - Ortigas Center, NCR Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation Perform other duties as assigned Requirements Candidate must possess 5 days ago
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Team Leader (30K) Open Access - Ayala Center, NCR liaison between the client and the team Take the role of primary Quality Assurance Analyst in some cases by: Handling agent performance assessments; Sharing feedback with agents; Attending calibration 5 days ago
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Quality Specialist (BPO) Offshore Business Processing - Quezon City, Metro Manila, Philippines Assist in setting QA guidelines to be implemented to existing employees and new hires Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required 15 days ago
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Quality Assurance Specialist for BPO ISTA Personnel Solutions - Makati, Metro Manila assurance standards and processes Conduct regular audits to evaluate agent performance and compliance with established protocols Identify areas for improvement and provide actionable feedback to agents 25 days ago
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