14 Assurance Agent Jobs - page 2
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Customer Experience Supervisor Manila, Metro Manila, Philippines and initiatives (e.g. aligning a common cross-country approach for customer and clerk support agent quality assurance ratings), seek for optimization of resources (e.g. creating guidance documents from the tools 13 days ago
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Customer Service Performance Manager Pasig, Metro Manila, Philippines Assurance function to ensure that we are consistently and continuously evaluating agent performance from a quality perspective and reporting the same to squad leads and managers. Liaising with the CSM 14 days ago
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Quality Specialist FirstBPO - San Pablo, Laguna guidelines to be implemented to existing employees and new hires. • Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation More than 30 days ago
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Supervisor, Customer Care Continuum Global Solutions - 6000 Cebu, PH feedback to help them enhance their performance. Monitor the performance of agents by reviewing call recordings, conducting quality assurance checks, and analyzing key performance indicators (KPIs More than 30 days ago
Top locations
- Mandaluyong City (3)
- Pasig City (3)
- Cebu City (2)
- Manila (2)
- Quezon City (2)
- Makati City (2)
- Mabalacat City (1)
- San Pablo (1)