53 Performance Agent Jobs in Manila - page 2
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Senior TL / Asst. Operations Manager (Australian Background) - Eastwood / Onsite Manila, Metro Manila, Philippines Ensures agents promotion standards drive agent motivation and performance Setting rules and procedures for subordinates to follow. This includes setting policies in the workplace to ensure effective 25 days ago
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Quality Analyst - BPO with 24K Signing Bonus! Transcosmos Asia Philippines - Ortigas Center, NCR , Quezon City Amenable to work on a shifting schedule, weekends and holidays. Role Responsibilities: Monitors Agent’s performance daily by recording, listening to, and evaluating calls based on client’s 4 days ago
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Team Leaders — Financial Services Manila, Metro Manila, Philippines performance assessments Sharing feedback with agents Attending calibration meetings Coordinating with internal QA teams Communicate program, process, and product updates with team members Monitor team schedule More than 30 days ago
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Workforce Lead Manila, Metro Manila, Philippines staffing levels to meet performance goals. Manage the scheduling of agents across various LOBs serving multiple markets 24x7. Analyze performance data to identify opportunities to operate more effectively More than 30 days ago
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Team Lead/Supervisor TDCX Philippines - Ortigas Center, NCR quality performance Improve agent call processing skills to exceed client expectations for productivity, service and quality by completing the following: demonstrate correct call procedure following TDCX 9 days ago
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Customer Service Team Lead Manila, Metro Manila, Philippines and operations. • Maintain performance and quality standards based on established call center metrics including turn-around times. • Ensure that agents have working equipment and all items needed More than 30 days ago
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Accounting and Tax Lead Officer Manila, Metro Manila, Philippines such as auditors, tax agents, bankers and relevant authorities. Working with HR on recruitment activities, performance reviews, and employee relations matters; Acting as Treasurer and/or Directors/Officers More than 30 days ago
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Collection Supervisor Welsend Global Services Inc. - Taguig, Metro Manila, National Capital Region related to call volume, collection rates, and customer satisfaction. • Lead and manage a team of collection agents, providing guidance, training, and performance feedback to ensure targets are consistently 3 days ago
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Senior Operations Manager (Back Office exp) | Onsite-McKinley Taguig Taguig, Metro Manila, Philippines . To formulate the Key Result Areas of the Team Leaders and Team Members 2.Conduct appraisals and feedback sessions with Team leaders or FTs and agents at regular intervals 3. Performance and SLA Management 19 days ago
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Operations Manager-Remote-Up to 110K Taguig, Metro Manila, Philippines performance criteria and standards to monitor and manage agents performance. Identify opportunities for process optimization and lead change management efforts to enhance efficiency and effectiveness. Drives 4 days ago
Top locations
- Makati City (31)
- Taguig City (27)
- Quezon City (15)
- Pasig City (13)
- Pasay (7)
- Mandaluyong City (4)
- Kawit (2)
- Malabon City (2)
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