Call Quality Jobs

TASQ Staffing Solutions - Muntinlupa, National Capital Region

Excellent working knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook Process Mapping/Value Stream Mapping Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred

from: jobslin.com (+1 source) - 19 days ago

Transcosmos Asia Philippines - Ortigas, Metro Manila

quality management Other duties as assigned Role Profile: Bachelor/College degree in any field At least 3 year-experience in developing and implementing quality assurance programs in a call center

from: jora.com - 10 days ago

TASQ Staffing Solutions - Makati, National Capital Region

demonstrating a deep understanding of their concern Offer quality customer service on every call to surpass expectations Efficiently escalate complex problems to appropriate internal resources Document customer 25000

from: jobslin.com - 12 days ago

Linaheim Corporate Services Inc. - Ortigas, Pasig, National Capital Region

1. Responsible for assessing call quality performance of each campaign within given set of measurements. 2. Conduct coaching for agents with repeated error and failed score for 2 consecutives 20000

from: jobslin.com - 15 days ago

First Advantage - Muntinlupa

the situation clearly and outline the steps you will take to address and help resolve the issue. De-escalation & Quality Control- Manage and de-escalate customer frustrations effectively. Calls are monitored

from: bossjob.ph - Yesterday

Metacom Careers

efficiently. Document interactions and update customer records. Manage follow-up calls and ensure customer satisfaction. Work collaboratively with team members to enhance service quality. Adhere to call center

from: bossjob.ph - Yesterday

TaskUs - Bohol - Tagbilaran City, Central Visayas

operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet

from: jora.com - 3 days ago

IntouchCX - Cebu

and training to support superior performance Responsible for the effective selection, development, supervision, evaluation and training of direct reports Perform routine audits and track call performance Become

from: bossjob.ph - 22 days ago

Sequential Tech - Quezon City, Philippines

, transactions, comments, and complaints. Provide quality customer service on every call. Communicate clearly and effectively with participants Meet and exceed performance standards set by the account Ensure

from: bossjob.ph - 2 days ago

TaskUs - Imus, Cavite (+1 location)

Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client. You will meet and exceed client mandated KPIs (Key Performance 20600

from: postjobfree.com (+1 source) - 2 days ago