Call Center Quality Assurance Jobs

Manila, Metro Manila, Philippines

. Essential Functions and Responsibilities: Oversees call center quality assurance programs. Establishes standards governing customer interactions, implements screening programs to monitor those interactions

from: jobleads.co.ph - 11 days ago

Transcosmos Asia Philippines - Ortigas Center, NCR

is a plus) At least 3 year-experience in developing and implementing quality assurance programs in a call center environment At least 1 year of management experience in the position Excellent oral and written

from: jora.com - 11 days ago

Manila, Metro Manila, Philippines

accurate records. Proficiency in using call center quality assurance tools and software. Strong organizational and multitasking abilities. Ability to work independently and as part of a team. What awaits

from: jobleads.co.ph - 7 days ago

Pasig, Metro Manila, Philippines

Quality Assurance & Control (Manufacturing, Transport & Logistics) 3-5 years BPO/Call Center experience (Call, Chat, Email, Social Media channels) 2-3 years’ experience in Quality Group, Continuous

from: jobleads.co.ph - 9 days ago

Tech Mahindra - Quezon City, National Capital Region

to the floor -Coordinates and facilitates call calibration/training sessions for call center staff -Publishes quality trends, feedback and improvement / enhancement reports -Conduct quality monitoring 33000

from: jobslin.com - 10 days ago

Transcosmos Asia Philippines - Pasig, Metro Manila, Philippines (+1 location)

Support in Training and Facilitation Role Profile: Bachelor’s Degree in related field 5-7 years BPO/Call Center experience (Call, Chat, Email, Social Media channels) 2-3 years’ experience in Quality Group

from: jobleads.co.ph (+1 source) - 11 days ago

Davao City, DAVAO REGION, Philippines

Senior Manager, Global Training & Quality The Call Center Senior Training & Quality Manager will be responsible for overseeing the Global Training and Quality department and will be tasked

from: jobleads.co.ph - 11 days ago

NTT DATA Services - Quezon City, PH

and appropriately and follow Provider Call Center established call handle Quality Assurance Standards and Objectives. · Assist the Provider Call Center or Provider Services Departments with projects, as needed

from: NTT DATA Services - 6 days ago

Transcosmos Asia Philippines - Ortigas Center, NCR

is a plus) At least 3 year-experience in developing and implementing quality assurance programs in a call center environment At least 1 year of management experience in the position Excellent oral and written

from: jora.com - 28 days ago

Manila, Metro Manila, Philippines

and voice response and control the implementation process. Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures. Aid

from: jobleads.co.ph - 7 days ago