Assurance Agent Jobs

Cebu City, Central Visayas, Philippines

for, and implementing and managing performance improvement plans when targets goals are not being met by team members. Collaborate with quality assurance to identify and address recurring areas for improvement in service

from: jobleads.co.ph - 7 days ago

FirstBPO - San Pablo, Laguna

guidelines to be implemented to existing employees and new hires. • Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation

from: jobslin.com - More than 30 days ago

August 99, Inc - Pasig, Metro Manila, Philippines (+1 location)

of projects with little to no tweaks from Quality Assurance. Be proactive in reviewing the websites for possible issues and revisions. Constantly answer phone calls to support Agent Image VIP clients

from: jobleads.co.ph (+1 source) - 10 days ago

Meycauayan, Bulacan, Philippines

Representative Customer Service Representative with 19k Starting Salary Quality Assurance Lead - Customer Service Customer Service Representative - No Experience Required No Experience Required - Customer Service

from: jobleads.co.ph - 12 days ago

ISTA Personnel Solutions - Makati, Metro Manila

assurance standards and processes Conduct regular audits to evaluate agent performance and compliance with established protocols Identify areas for improvement and provide actionable feedback to agents

from: workable.com - More than 30 days ago

Offshore Business Processing - Pasig, Metro Manila, Philippines (+1 location)

Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation Perform other duties as assigned Requirements Candidate must possess

from: jobleads.co.ph (+1 source) - 17 days ago

Quezon City, Metro Manila, Philippines

Responsibilities: Develop and implement comprehensive quality assurance programs and processes to assess and evaluate the performance of contact center agents, teams and campaigns. Establish quality standards

from: jobleads.co.ph - 17 days ago

Continuum Global Solutions - 6000 Cebu, PH

feedback to help them enhance their performance. Monitor the performance of agents by reviewing call recordings, conducting quality assurance checks, and analyzing key performance indicators (KPIs

from: Continuum Global Solutions - More than 30 days ago

Philippines

, and guidance to Call Transfer agents, as well as collaborating with cross-functional teams to implement quality assurance initiatives. Problem-solving abilities: The candidate should be able to identify issues

from: jobleads.co.ph - 28 days ago

Offshore Business Processing - Quezon City, Metro Manila, Philippines (+1 location)

Assist in setting QA guidelines to be implemented to existing employees and new hires Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required

from: jobleads.co.ph (+1 source) - 30 days ago