Assurance Agent Jobs
Cebu City, Central Visayas, Philippines
Job Title: Quality Assurance Manager Location: Cebu Philippines Salary: 90K base + 2900 allowance + quarterly bonus Responsibilities : 1. Monitor agents for compliance with established processes
from: jobleads.co.ph - 2 days ago
Pasig, Metro Manila, Philippines
Full-Time Locations Showing 1 location Description SUMMARY The Quality Assurance - Customer Experience Analyst is responsible for ensuring that the customer service provided by the agents meets the company’s
from: jobleads.co.ph - 13 days ago
Insight Enterprises, Inc. - Pasig, PH
, tickets, etc.) Monitoring service performance on the agent and team level Conduct quality assurance evaluations based on internal standards and provide meaningful, constructive feedback via email
from: Insight Enterprises, Inc. - 4 days ago
Philippines
Showing 1 location The Quality Assurance Specialist is responsible for ensuring that the customer service provided by the agents meets the company’s quality standards. They monitor the performance
from: jobleads.co.ph - 8 days ago
Booth and Partners Pte Ltd - Makati, Philippines
calls, emails, and chat sessions, to ensure adherence to company policies, procedures, and quality standards. Conduct regular audits and assessments of call center agents performance, providing 32000-36000
from: zoho.eu - 10 days ago
Manila, Metro Manila, Philippines
. Quality Assurance: - Conduct regular call monitoring and quality evaluations to assess agent performance. - Provide constructive feedback and coaching to CSRs to improve their skills and service quality
from: jobleads.co.ph - 3 days ago
Cebu City, Central Visayas, Philippines (+1 location)
in Microsoft Office Suite (Word, Excel, PowerPoint). Flexibility to work in shifts, including evenings, weekends, and holidays, as needed. Experience in training and development of call center agents. Knowledge
from: jobleads.co.ph - 7 days ago
Continuum Global Solutions - 6000 Cebu, PH
feedback to help them enhance their performance. Monitor the performance of agents by reviewing call recordings, conducting quality assurance checks, and analyzing key performance indicators (KPIs
from: Continuum Global Solutions - 3 days ago
FirstBPO - San Pablo, Laguna
guidelines to be implemented to existing employees and new hires. • Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation
from: jobslin.com - 19 days ago
EMAPTA - National Capital Region, Philippines
you in this role? Quality Assurance: Conduct regular evaluations of agent interactions, both voice and digital debt collection calls to assess compliance with regulatory requirements, company policies, and client
from: zoho.eu - 23 days ago
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