Assurance Agent Jobs

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Quality Assurance Manager  

Cebu City, Central Visayas, Philippines

Job Title: Quality Assurance Manager Location: Cebu Philippines Salary: 90K base + 2900 allowance + quarterly bonus Responsibilities : 1. Monitor agents for compliance with established processes

from: jobleads.co.ph - 2 days ago

Quality Assurance- Customer Experience Specialist II - RPCC Ortigas Work on site  

Pasig, Metro Manila, Philippines

Full-Time Locations Showing 1 location Description SUMMARY The Quality Assurance - Customer Experience Analyst is responsible for ensuring that the customer service provided by the agents meets the company’s

from: jobleads.co.ph - 13 days ago

QA Specialist  

Insight Enterprises, Inc. - Pasig, PH

, tickets, etc.) Monitoring service performance on the agent and team level Conduct quality assurance evaluations based on internal standards and provide meaningful, constructive feedback via email

from: Insight Enterprises, Inc. - 4 days ago

Quality Assurance Specialist I - Support Group (On site work)  

Philippines

Showing 1 location The Quality Assurance Specialist is responsible for ensuring that the customer service provided by the agents meets the company’s quality standards. They monitor the performance

from: jobleads.co.ph - 8 days ago

QA Specialist (Code: OHKMQAS)  

Booth and Partners Pte Ltd - Makati, Philippines

calls, emails, and chat sessions, to ensure adherence to company policies, procedures, and quality standards. Conduct regular audits and assessments of call center agents performance, providing 32000-36000

from: zoho.eu - 10 days ago

BPO Team Lead Customer Service  

Manila, Metro Manila, Philippines

. Quality Assurance: - Conduct regular call monitoring and quality evaluations to assess agent performance. - Provide constructive feedback and coaching to CSRs to improve their skills and service quality

from: jobleads.co.ph - 3 days ago

Team Leader  

Cebu City, Central Visayas, Philippines (+1 location)

in Microsoft Office Suite (Word, Excel, PowerPoint). Flexibility to work in shifts, including evenings, weekends, and holidays, as needed. Experience in training and development of call center agents. Knowledge

from: jobleads.co.ph - 7 days ago

Supervisor, Customer Care  

Continuum Global Solutions - 6000 Cebu, PH

feedback to help them enhance their performance. Monitor the performance of agents by reviewing call recordings, conducting quality assurance checks, and analyzing key performance indicators (KPIs

from: Continuum Global Solutions - 3 days ago

Quality Specialist  

FirstBPO - San Pablo, Laguna

guidelines to be implemented to existing employees and new hires. • Maintain Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation

from: jobslin.com - 19 days ago

Quality Specialist  

EMAPTA - National Capital Region, Philippines

you in this role? Quality Assurance: Conduct regular evaluations of agent interactions, both voice and digital debt collection calls to assess compliance with regulatory requirements, company policies, and client

from: zoho.eu - 23 days ago


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