Quality Assurance Analyst (onsite)
View Job- Company IntouchCX - View more jobs
- LocationQuezon City, National Capital Region
- Job TypePermanent
We’re changing the way people think about customer service, and we need your help!
We’re looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX) by recording, reviewing and evaluating Voice, Email, Chat and Social contacts. […]
- Coach CSRs/Tier 2s on quality of service to ensure proper procedures are being followed […]
- Attend and participate in meetings with supervisors and managers to review monitoring lists […]
- Research escalated issues and co-deliver coaching opportunities with Team Leaders and Operation...
More than 30 days ago from: jobslin.com
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