Operations Team Lead
View Job- Company TELUS Digital Philippines - View more jobs
- LocationPasig
The Operations Team Lead manages and oversees the activities of a team of CSR's, ensuring that each individual performs at par with the standards set by the company and the client. Monitors the performance of each team member against specified account / program metrics, and provides the necessary support and assistance in order for metrics to be improved on, attained, or exceeded. Regularly performs tasks related to team management (i.e. coaching and mentoring, performance feedback-giving), as well as data reporting on the teams performance. Performs administrative duties for the team (i.e. payroll...
7 days ago from: bossjob.ph
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