Technical Support Level 2 Jobs in Manila

TASQ Staffing Solutions - San Juan, National Capital Region

initial diagnosis and troubleshooting for customer concerns Follow standard procedures to resolve basic technical issues Escalate complex cases to Tier 2 support or supervisors when needed Information

from: jobslin.com - More than 30 days ago

Sutherland Philippines - Taguig, Philippines

technical issues to the Level 2 product support team Ensure customer feedback is properly channeled into Product Management and Research & Development Identify opportunities to improve or add content

from: bossjob.ph - 22 days ago

Metacom Careers - Mandaluyong

Agent Support system on daily business. 2. Provide a proactive research and analysis on issues reported that may affect customer facing applications, with good technical insight that helps the next level

from: bossjob.ph - 30 days ago

Hunter's Hub Inc. - Pasay, National Capital Region

. SLM, Conferences, Account BR, etc) Technical Support: Deployment of BI Tools (eg. DMS, Cube, MASL) Training and facilitation of BI tools to internal and external stakeholders 2.OPERATIONAL BACK-END

from: jobslin.com - More than 30 days ago

Sysgen - Makati

indicators (KPIs). 2. Incident and Problem Management : Manage/co-ordinate the MIM (Major Incident Management Process) Collaborate with technical teams to identify root causes, manage incident resolution

from: bossjob.ph - 30 days ago

Outsourced Quality Assured Services Inc. - Quezon City

of AI inference, serverless cloud computing, user management, and access management to address common customer concerns. Identify and escalate more complex technical issues to Level 2 support

from: bossjob.ph - 30 days ago

JobsAvenuePH - Makati, National Capital Region

per the Service Level Agreement Qualification -College graduate with a degree in Computer Science, Information Technology, or any IT-related courses -Minimum of 2 years relevant experience in PeopleSoft Development 60000

from: jobslin.com - More than 30 days ago

Outsourced Quality Assured Services Inc. - Quezon City

) and Microsoft Entra (AD/Intune) Provide functional direction to Tier 1 & Tier 2 team members, supervising their work and guiding them through complex tasks. Travel on-site to support customer environments

from: bossjob.ph - 30 days ago

Reed Elsevier - Quezon City

Responsibilities: Provide Level 1 and Level 2 on-call support for virtualization systems, quickly responding to incidents and service requests. Manage and resolve virtualization system issues, applying security

from: bossjob.ph - 30 days ago

JobsAvenuePH - pasig, National Capital Region

and investigate incidents. • 2nd-level support for all firewall and IPS incidents. • Lead role in Disaster Recovery activities owned by the group. Qualification Bachelor's degree in IT, COE, or ECE. • 10+ years 70000

from: jobslin.com - More than 30 days ago