BPO Service Delivery Operations Senior Manager | Ilocos
View Job- Company Accenture in the Philippines - View more jobs
- LocationMandaluyong
Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team. […]
Act as the front-line contact for Client operations for questions or issues surrounding service levels specific to the Intercompany process.
Identify additional non-client specific training for staff to enhance skill sets among all levels. […]
Assist in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets. […]
Perform and/or manage special projects as approved for the client, under the...
23 days ago from: bossjob.ph
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