Quality Analyst (AU Retail, Office-based)
View Job- Company ConnectOS - View more jobs
- LocationMandaluyong, Metro Manila
- Job TypePermanent
Report ongoing issues during weekly SME meetings and customer care manager. Maintain Training scorecard for QA to see development of the team’s knowledge. […]
Recognizing opportunity and organize regular training with stakeholders such as products, stores, explore more, VM team to ensure team provides accurate information.
Analyze customer service metrics (e.g., CSAT, FRT, IQS) and their correlation with support team performance […]
Regular interaction with team leaders to update performance of team members as well as opportunities to improve process for faster resolution. […]
Our client --- With...
More than 30 days ago from: workable.com
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