Quality Auditing Senior Analyst
View Job- Company JobsAvenuePH - View more jobs
- LocationMakati, Philippines
We are seeking an experienced Quality Assurance (QA) Supervisor to lead our QA team in monitoring, evaluating, and enhancing customer interactions.
This role ensures that our call center operations meet high-quality service standards while driving continuous improvement.
Oversee the QA team in evaluating inbound and outbound calls, chat, and email interactions.
Develop and implement quality assurance strategies to enhance customer service performance.
Provide detailed feedback and coaching to agents to improve communication and adherence to company policies.
Collaborate with training teams to identify...
More than 30 days ago from: bossjob.ph
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