Incident Lead
View Job- Company TRT Global Solutions Philippines Inc. - View more jobs
- LocationMabalacat, Pampanga
- Job TypePermanent
Ensure all logged incidents are resolved within SLAs.
Ensure all internal personnel involved in a service call work efficiently to meet SLAs.
Ensure all customer communication within a service call is prompt, professional, and reliable.
Ensure all commitments made to customers are met or rescheduled with their knowledge and approval.
Send executive updates in a timely and accurate manner. […]
Manage initial client escalations for service calls.
Ensure all requirements are completed before closing service calls.
Update all service calls with accurate information promptly.
Ensure proper handover...
More than 30 days ago from: kalibrr.com
View JobRefine your search
- Filter by Job Title
- Customer Service Representative (3)
- Billing Account - Dayshift (2)
- Chat Support Representative (2)
- Collection Account - Dayshift (2)
- Financial Account - Dayshift (2)
- Filter by Location
- Quezon City (56)
- Antipolo City (28)
- Pasig City (28)
- Cainta (25)
- Makati City (22)
Related Job Offers
Chat Support Representative - Non-Voice
Sapient Global Services - Quezon City, National Capital Region
One-day hiring process! Earn up to 25k monthly + Bonus and Incentives! We are looking for dedicated Customer Service Representatives to join our team! This is for urgent hiring, submit your application...
Non-voice - Chat Support Representative - At least 6 months CCE
Eastwood Job Portal - Quezon City, National Capital Region
Assist Customers: Help clients with inquiries, account information, and transaction processing via phone, chat, or email. Filipino Citizen, or hold relevant residence status Work on weekdays only. Departmental...
LIMITED SLOTS! | NON-VOICE: Chat Support Representative | At least 6 months CCE
Foundever™ - Quezon City, Philippines
Are you ready to move your career forward? At Foundever , you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow...
Call Center Agent - Apply today
Orbit Teleservice NCR - quezon city, National Capital Region
We are continuously looking for top talents to join our team as Data Encoder | NON-VOICE AGENT | CSR. We achieve stability in our organization by treating our employees the same way we treat our valued...
Customer Service Agents - Open for Newbies
Orbit Teleservice NCR - QUEZON CITY, National Capital Region
We are continuously looking for top talents to join our team as Data Encoder | NON-VOICE AGENT | CSR. We achieve stability in our organization by treating our employees the same way we treat our valued...