117 Performance Agent Jobs - page 2
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Team Leader II Philippines . The supervisor’s primary responsibilities are to provide guidance to agents, oversee functions such as KPI’s (key performance indicators) and quality, ensures the team meets or exceeds daily metrics, and provides 5 days ago
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Contact Center Manager Ayala Land - PH and effectiveness of the contact center. 3. Monitor and analyze key performance metrics to identify areas for improvement and implement solutions to optimize performance. 4. Train, mentor, and support contact center ₱66046/monthly 3 days ago
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Senior Supervisor, Customer Experience Zamboanga City, Zamboanga Peninsula, Philippines Delivers quality, productivity, and compliance KPI reports. Coaches front-line supervisors and tier 2 or 3 agents to enhance performance. Gives processes and business updates to the team. Examines known best 4 days ago
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Operations Manager (WFH) Manila, Metro Manila, Philippines , and marketing departments. - Analyze processes and develops key performance criteria and standards to monitor and manage agent’s performance. - Identify opportunities for process optimization and lead change 5 days ago
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Call Center Manager - Remote Work United Laboratories - PH satisfaction and increase productivity. - Monitor call center performance metrics and analyze data to identify areas for improvement. - Train and supervise call center agents, ensuring quality customer service ₱73073/monthly 5 days ago
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Workforce Analyst Pasay, Metro Manila, Philippines Monitors and reports on the Key Performance Indicators (KPI) of CCSP agents to ensure compliance with the organization’s Service Level Agreements (SLAs). Constant intraday monitoring of realization versus 4 days ago
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Team Leader Kawit, Cavite, Philippines and evaluate agents' performance on a weekly, monthly and quarterly basis. Pinpointing root cause for performance variance, trending, and creating improvement plans to correct and improve performance gaps 5 days ago
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Remote Call Center Manager San Miguel Corporation - PH . Develop and implement strategies to meet and exceed customer expectations. 3. Monitor key performance indicators (KPIs) and provide feedback and coaching to improve agent performance. 4. Handle escalated ₱64641/monthly 6 days ago
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Customer Relations Officer Pasig, Metro Manila, Philippines effectively. Maintain records for program and equipment use. Explain procedures to patients and assist in training Call Center Agents. Represent the Call Center section in meetings. Address and resolve call 4 days ago
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Remote Call Center Manager Saphron - PH of experience in call center management. Responsibilities: - Manage a team of remote call center agents, ensuring they meet and exceed performance targets and KPIs. - Develop and implement strategies to improve ₱68857/monthly 6 days ago
Top locations
- Taguig City (34)
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