Respond to and resolve technical support requests via phone, email, chat, or in person.
Diagnose and troubleshoot issues related to hardware, software, and network connectivity.
Provide guidance on the use of IT systems, tools, and applications. […]
Log, update, and track support tickets using a helpdesk system.
Escalate unresolved issues to higher-level support teams or external vendors as needed.
Ensure all tickets are resolved within defined Service Level Agreements (SLAs). […]
Install, configure, and maintain desktops, laptops, printers, and other peripherals.
Perform regular software updates...