Schedule:Monday to Friday, 8:30 AM - 5:30 PM,1 Hour Unpaid break |North Carolina (Eastern Daylight Time) Paid hours per week: 40 hours per week Job Overview: First point of contact for customers and internal teams needing technical assistance.
Responsibilities: Provide friendly tech support to customers and employees on the MS 365 Suite Emphasis on MS Outlook and MS Teams Able to communicate clearly withcustomers and employees Handler tickets and document cases using AutoTask Troubleshoot common software/networking issues Redirect complex issues to higher level technicians Document support cases...