You will be responsible for ensuring the delivery of exceptional customer service by monitoring and evaluating interactions between our agents and customers.
Your attention to detail, analytical skills, and commitment to excellence will play a critical role in maintaining high-quality standards, identifying areas for improvement, and driving performance enhancements within the team.
You will collaborate closely with various stakeholders to implement QA processes, provide actionable feedback, and contribute to the continuous improvement of our call center operations […]
One or more years experience...