4. In the absence of the CSR, responsible in providing prompt support to branches and customers for all customer-related questions and complaints. […]
1. Achieve the Target Turnaround Time for the diagnosis of laptop […]
3. Follow the set standards of the vendor and pass the KPI
4. Maintain the good condition of tools and equipment used for diagnosis and repair […]
b. Record and monitor all service inquiries receive from our branch […]
e. Coordinate with respective department if needed to solve issue and concern of the customer […]
1. Ensures that any incident, emergency and other urgent information...