The Senior Technical Lead is a key leadership role responsible for driving technical excellence across the support and engineering teams. This position requires a highly skilled and experienced professional who can provide expert-level troubleshooting, guide junior team members, and ensure seamless resolution of technical issues. The Senior Technical Lead works closely with cross-functional teams to improve system performance, escalate resolution paths, and implement long-term solutions that enhance service reliability and customer satisfaction. This role is pivotal in setting technical direction...