Professionally handle and assist customer inquiries received via chat/email and inbound channels.
Handle and assist customer inquiries following the companys standard protocol and process flow and satisfactory answer queries.
Take part on trainings provided by the company that is essential in handling online customer queries.
Guide users through company-provided technical troubleshooting SOPs, and effectively navigate the product via email and IB channel. […]
Record and monitor customers inquiries/complaints in companys official database.
Return visit or call with customer if necessary. Make follow...