Previous experience in customer service or after-sales support roles. […]
Strong problem-solving and conflict resolution abilities.
Ability to multitask and manage time effectively in a fast-paced environment. […]
Attention to detail and strong organizational skills.
Ability to empathize with customers and understand their needs. […]
Ability to work collaboratively with cross-functional teams.
High school diploma or equivalent; higher education preferred. […]
Respond promptly to customer inquiries and complaints via phone, email, or chat.
Coordinate product returns, exchanges, and warranty claims...