The IT Service Desk Analyst will be responsible for providing first-level support for the EMEA region, with occasional support for the Americas and APAC. This role involves troubleshooting and resolving hardware, software, and network issues, dispatching tickets to appropriate teams, and ensuring timely resolution of incidents and service requests. The ideal candidate will be fluent in German and have experience with IT service management tools, preferably ServiceNow. […]
In the performance of respective tasks and duties, all employees are responsible for the following: […]
• Implementation and...