Building a knowledgeable and highly engaged team that are optimised as a workforce through accurate and timely rostering process to provide efficient and effective customer care resolutions to delight more customers every day. […]
Ensure Rosters are preplanned for key events and Public Holidays to ensure Customer Care operations are available for the 7 Days a Week and specific operating times. […]
Optimise the Technology and Software platforms to ensure accurate usage and ensure all Customer Care team members are trained on effective use and processes. […]
Our client --- With over 1,000 to 5,000...