Monitor and respond quickly and effectively to Level 1 incidents and requests received via phone, email and the Self Service Portal.
Provide 1 level contact and deliver resolutions to customer reported issues and concerns. Deliver relevant and correct technical support on a case-by-case Basis. […]
Properly prioritize and escalate unresolved queries as required to the next level support to ensure customer satisfaction.
Liaise with customers, provide feedback and follow queries through to resolution.
Perform Level 1 administration tasks such as Active Directory administration and support, or administration...