• Investigate and resolve system issues: Work with business users to gather requirements, create change plans, and define test plans for system fixes and enhancements. […]
• User acceptance testing: Ensure business users test and approve changes before implementing them in production without disrupting existing functionality.
• Validate changes: Confirm that system changes meet business requirements and that new processes work effectively.
• Documentation: Maintain documentation for system changes, including configuration, process design, business procedures, and training materials. […]
• Collaboration...