A Genesys PureEngage Tech Consultant opportunity has become available in a BPO company in Manila. […]
Identify, Coordinate, Document RCA for P1 and P2 issues
Update KT for any new Issues and set up process to proactive alert and fix for issues
Identify any potential issues in Routing, WWE, Digital, Platform and propose the fix/solution with team. […]
5+ years experience in Genesys, On Prem Technology […]
3+ years experience in Amazon Connect […]
Solid communication Skills both Written and Verbal
Multi-task in a complex production environment […]
Should be ready to work in Multi Shift On-Call Rotation...