Answer inbound calls, emails, or chat messages from customers regarding their insurance policies.
Help customers initiate the claims process by gathering necessary information.
Provide status updates on open claims and resolve any issues or concerns.
Work with the claims department to ensure a timely and accurate resolution of claims.
Address customer complaints or issues related to their insurance policies, payments, or claims.
Resolve discrepancies or billing errors, escalating complex issues to higher-level support or management when necessary.
Provide timely follow-up to ensure customer satisfaction...