II. KEY RESULTS AREAS/JOB RESPONSIBILITIES: (Describes the results for which the position has an on-going accountability. Accountabilities are statements of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement of performance can be applied.) […]
e. In case of P1 incidents and being the final level of application support, L3 application support is expected to diagnose and to identify root cause and provide a workaround or solution to the incident...