Gratitude Philippines is hiring a Full time It Support Technician role in Mandaluyong, NCR. Apply now to be part of our team. […]
Resolves and closes incidents/service requests as per Service Desk procedures & allocated timelines
Escalates unresolved incidents/service requests within agreed timescales […]
Managing, prioritising, and documenting incoming questions and support requests by phone, email, chat, or in person. Resolving technical issues quickly and efficiently
Installing and configuring the necessary software and meeting end-user needs […]
Analysing IT incident reports and questions...