The Service Desk Analyst is responsible provisioning of technical expertise relating to the service, support and delivery of existing organisational information systems, software applications and telecommunications. This position works closely with the Service Desk Manager to ensure that service requests are responded to and resolved as per Service Level Agreements (SLA’s). […]
Ensure tickets are assigned correctly, if unable to resolve within the service desk escalate the appropriate team or external resource as per the escalation process documented in the Knowledge Base […]
Create and maintain...