Basic IT knowledge (Web systems, networks, operating systems, databases, etc.). […]
Japanese language communication skills (customer support, internal collaboration). […]
Receiving system-related inquiries via email, chat, etc., and performing initial triage. […]
Maintaining detailed records in the BTS including inquiry details, support history, and resolutions. […]
Understanding the situation, identifying the cause, and providing initial responses (system restarts, configuration […]
Identifying the scope of impact during a failure and providing prompt information to users. […]
Escalating issues...