The Help Desk Support role will be responsible for handling inquiries, troubleshooting issues, and proposing system […]
who can contribute to improve our system user satisfaction and ensure stable system operation. […]
- Receiving system-related inquiries via email, chat, etc., and performing initial triage. […]
- Maintaining detailed records in the BTS including inquiry details, support history, and resolutions. […]
- Understanding the situation, identifying the cause, and providing initial responses (system restarts, configuration […]
- Identifying the scope of impact during a failure and providing...