Answer and resolve customer issues, ensuring customer satisfaction while upselling products and services through phone interactions within a growing customer base
Identify and empathize with various customer needs and scenarios, providing tailored solutions
Deliver resolutions and consultations using cutting-edge solutions in a friendly, confident, and knowledgeable manner
Stay updated on client and industry processes, technology applications, utilities, and products to ensure the highest level of service
Utilize various client-based tools and applications for efficient customer management and...