Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
Resolve customer complaints and issues effectively, ensuring customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Provide information on products, services, and policies to help customers make informed decisions.
Handle customer returns, exchanges, and service requests following company guidelines.
Collaborate with other departments to resolve customer issues and improve overall service.
Maintain knowledge of company products, services, and promotions to offer...