1. Performs real time monitoring of Key Performance Indicators (KPIs) and tracking of metrics to ensure service delivery of each unit.
2. Conduct regular audit of procedures & processes to identify areas of improvement and ensure adherence to compliance standards and targets.
3. Create and prepare performance reports and monitoring to efficiently track compliance to deliverables, projects as well as resolution of findings/gaps.
4. Regularly gathering data on process performance to identify patterns, trends, and areas for improvement. […]
1. Prepare, recommend, and implement process improvements...