Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes
Run process modelling and development activities, and documentation of process flows, guides, procedures, work instructions, and other communication materials
Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production […]
Work with leaders and various stakeholders to ensure that process metrics and KPIs are reflective of performance...