Responds to customer inquiries and complaints by coordinating with the concerned personnel and/or departments and providing effective and efficient solutions.
Ensures that all customer concerns are being communicated with the concerned personnel or departments for evaluation and proper action.
Keeps accurate records of correspondence with customers and internal personnel for future references.
Provides history, references and other documents needed for the investigation of customer concerns.
Creates reports regarding service, logistics, installation, preventive maintenance, testing and commissioning...