The Scale Customer Success Manager will be responsible for identifying, iterating on, designing, and maturing our digital and 1:many customer success strategies. They will focus on driving positive business outcomes across which will ultimately lead to revenue retention and identification of expansion opportunities. The Scale CSM will build digital experiences leveraging data and insights to inform their approach. […]
Manage a large cohort of customers in their post-sales customer journey including kickoff, adoption, renewals, and advocacy. […]
Conduct gap analysis to identify key aspects of the...