Skills : C1-C2 in Versant, must have overall work experience of 1-2 years in BPO, taking inbound calls, with at least 1 year experience as a Communication Skills Trainer, Quality Analyst, or Coach. Good to have at least 1 year in ESL instruction. […]
Monitor & evaluate language quality using a standard, internally built communication evaluation form.
Utilize the data gathered from communication audits to explore improvement opportunities & present findings & recommended solutions to stakeholders. […]
Continuously monitor, coach & provide real-time assistance to the agent/agents assigned for communication...