Set and provide direction of new initiatives, opportunities and foster "best in practice" training and professional development […]
Responsible for the effective selection, development, supervision, evaluation and training of direct reports […]
Become the Subject Matter Expert (SME) and provide insight on behaviors, patterns, and quality compliance to the Operation Managers […]
Participate in calibration sessions and ensure Quality Analysts complete timely calibration evaluations […]
Identify and document any training and/or quality performance issues and escalate them to the Operations Manager...