Will act as the first point of contact for customer end-users for all issues, inquiries, and […]
Provide first level support, as necessary, and escalate to the SMEs (Subject Matter
Experts) and/or the Level 3 (ex. system administrators) teams, as needed.
The support will own and monitor the tickets from creation, escalating as necessary, until […]
They will oversee the entire ticket lifecycle, from creation to resolution. They will be the
first response for all service management and standard application support tickets
through all channels: phone, emails, chat, walk-ins, and tickets created through...