Three to five years' experience in leading the training delivery function in the call center industry is preferred. […]
Experience being directly involved in curriculum development projects. Understanding of the Instructional System Design (ISD) process is required. […]
The Associate Training Director shall be responsible for growing and leading a team of training specialists to support the ramp growth and class performance. He or she must have a passion to serve all customers, thrive in a high-intensity, high volume environment while achieving the highest level of customer experience.  […]
Conduct...