Assist in resolving day-to-day IT support requests from users, including troubleshooting hardware, software, and network issues.
Coordinate with internal and external teams to ensure timely resolution of technical issues and incidents. […]
Help maintain and update IT documentation, such as asset inventories, incident logs, and user access records. […]
Participate in the setup, configuration, and maintenance of IT hardware (e.g., laptops, printers, routers, servers). […]
Support periodic upgrades, patching, and preventive maintenance activities for both hardware and software systems […]
Support...