Supports across live chat, email, phone, social media, and App reviews
Upholds the client brand, champions fan loyalty, and the guest experience
Delivers exceptional Guest Service, to achieve required customer satisfaction targets
Responds and resolves Guest queries efficiently, in a timely manner
Maintains up to date knowledge of products and updates to the product
Adheres to and follows any processes to resolve Guest queries
Ensures that any or all relevant Guest information, and detail of query, is recorded accurately and timely in the CRM
Takes ownership of queries or complaints raised by Guests...