· Provide technical support to customers via telephone and e-mail.
· He/she can guide customers toward accomplishing their goals.
· Requires learning the details of the customer’s business application, designing a solution, testing the concepts, and leading them to success.
· Responsible for answering questions or resolving software and other IT related issues via in person, by telephone, or from remote location.
· Develop new training curriculums as needed and Conduct training classes for small groups
· Provide support on a wide variety of internal projects, including software testing, technical...