Technical Support: Provide timely resolution to Salesforce application issues reported by end-users or identified through monitoring systems. […]
Handle and prioritize support tickets, ensuring SLAs are met and incidents are resolved within agreed timelines. […]
Configuration and Customization: Perform Salesforce configuration changes and customization requests based on business needs and requirements including service requests.
Documentation: Maintain clear and concise documentation of Salesforce configurations, customizations, and incident resolutions. Create and maintain documentation, knowledge...